Frequently Asked Questions

Planning your event should be exciting and seamless. Below are answers to some of our most frequently asked questions to help you know what to expect when working with VicksElegantDesigns.

How do I get started?

Complete our Start Planning Your Event inquiry form and provide as much information as possible about your event, including your date, location, décor needs, and overall vision.

Once your inquiry is received, we'll review your event details and contact you regarding availability and next steps.

How do I secure my event date?

A 50% non-refundable retainer is required to officially reserve your event date.

Submitting an inquiry or receiving a proposal does not reserve your date. Your event is considered officially booked once the required retainer has been received.

How far in advance should I book?

We recommend booking as early as possible, especially for weekends, holidays, weddings, corporate events, school events, and larger installations.

Last-minute bookings may be accommodated based on availability and customization requirements.

Do you have a minimum investment?

Pricing varies based on the size, style, customization, and overall scope of your event.

Full-service event décor is customized specifically for each client. Smaller services, including balloon stacks and select à la carte décor options, are also available and may have individual starting prices.

Complete our inquiry form to receive pricing based on your event needs.

What forms of payment do you accept?

For your convenience, we offer several payment options, including:

Major credit and debit cards
Apple Pay
Zelle
Cash App
Venmo
Cash
Afterpay

Payment instructions and available options will be provided during the booking and invoicing process.

Do you offer payment plans?

Afterpay is available for eligible purchases, allowing qualifying clients the option to split their payments over time.

Regardless of the payment method selected, your event date is not officially reserved until the required 50% non-refundable retainer has been successfully received.

Will I receive a design mockup?

Yes! Once your event is officially booked and your retainer has been received, a custom design mockup is generally provided within 7 days.

Mockups are designed to help you visualize the overall concept for your event. Final installations may vary slightly due to product availability, venue conditions, and the natural characteristics of décor materials.

Can I make changes after booking?

Yes. We understand that event details sometimes change.

Reasonable adjustments may be accommodated when requested within the appropriate planning timeframe. Changes that require additional décor, materials, customization, rentals, or labor may result in additional charges.

Last-minute changes cannot be guaranteed.

Do you provide delivery, setup, and breakdown?

Yes. Depending on your selected services, professional delivery, setup, installation, and breakdown are available.

Any applicable delivery, travel, installation, breakdown, parking, or venue-related fees will be outlined in your proposal.

What areas do you service?

VicksElegantDesigns LLC proudly serves New Jersey and Pennsylvania.

Travel outside of our standard service area may be available depending on the event and may require an additional travel fee.

Do you provide décor for corporate, school, and community events?

Absolutely! In addition to private celebrations, VicksElegantDesigns LLC provides décor for corporate events, schools, organizations, community events, and other professional gatherings.

If your venue requires a Certificate of Insurance (COI), vendor documentation, or other specific requirements, please provide this information during the planning process.

Do you provide outdoor décor?

Yes, depending on the location, weather conditions, and type of installation.

Balloons and certain décor materials can be affected by heat, direct sunlight, wind, rain, humidity, and other environmental conditions. Because these factors are outside of our control, the condition and longevity of outdoor décor cannot be guaranteed.

Can I provide my own balloons or décor?

Client-provided materials must be discussed and approved in advance.

Because we cannot guarantee the quality, condition, or performance of materials purchased from outside sources, VicksElegantDesigns LLC cannot assume responsibility for issues resulting from client-provided items.

Can you recreate a design I found online?

Inspiration photos are always welcome! They are a great way to communicate your preferred style, colors, and overall vision.

Rather than directly copying another designer's work, we use your inspiration to create a customized design tailored specifically to your event.

What happens if I need to cancel or reschedule?

All retainers are non-refundable.

Rescheduling requests are considered based on availability and are not guaranteed. Additional fees may apply when custom materials have already been purchased or when changes are required for the new event date.

Please review our Booking & Event Policies for complete cancellation and rescheduling information.

Are your backdrops, stands, and other décor items rentals?

Many of our backdrops, stands, props, and specialty décor pieces are rental items and remain the property of VicksElegantDesigns LLC unless otherwise stated.

Rental items must remain at the event location and be available for pickup or breakdown as scheduled.

Do you photograph your completed setups?

Yes! We love capturing our finished work. Completed installations may be photographed or recorded for our portfolio, website, and social media platforms.

If your event has specific privacy or photography restrictions, please let us know in advance.